[He makes a small pause, thinking he should probably reassure her a bit. After all, he didn't exactly react the best when he realised he'd been imprisoned - again.]
Look, ma'am, this all sounds worse than it is. This place ain't too bad, most of the time, and all the people here are real nice. An' if there's anythin' I can do, answer questions, help you find the hotel, all you gotta do is ask.