Read up. There was a two week or so stretch where it didn't work for me. It sometimes goes missing, but I wait for it and it's back.

I certainly feel I'm getting my 70US worth. Its obvious you don't.

Now if I'd paid 100US + per year and got those outages, yeah I'd be annoyed.

When I signed on I had a good idea of what to expect and actually there have been less outages than I'd expected and the service has been much better than I expected.

I don't know what else to tell you. Your issue may be localised to your journal and in the grand scheme that's not top of any fix list but yours. Keep reminding them. Its not what you want to hear but it's all I can suggest.