Whether some people tolerate it or not doesn't make it acceptable. My complaining about features is on a different level than being denied service. If you looked at the support requests a few days ago, you'd see pages of unanswered requests, some from weeks ago, because the main volunteer was on an announced hiatus. In their absence, people were unable to use the site at ALL for weeks. I don't care what Squeaky has to do business-wise; there's no excuse for not taking 15 seconds to tell a few people he's going to work as on fixing their journals ASAP. The fact that he didn't do that, that he let it sit them sit there unanswered despite saying "submit a support ticket" countless times in the same period of time, really bothers me. I don't expect him to fix everything ASAP, but I do expect communication. We're paying for that much.