I haven't been experiencing the inability to use my journal that is being discussed here, and I realize my issue is a relatively trivial or less serious/urgent one. But I have asked several times about an ETA on being able to receive our own comments in email, in addition to receiving others' replies to us, and there has never been a reply. (Not even one along the lines of "we'll get to that when we finish fixing the bugs which require our urgent attention".)

I thought they were working on the bugs that caused people to be unable to use their journals. It's surprising to me to hear that that hasn't received priority.