I'm sorry they're having trouble.

I had a 2 week stretch of being unable to use it. I lived and didn't worry too much. I figured it would be dealt with and it was.

It's rather unlike Squeak to say nothing. I haven't experienced that from him, so I can't say. He's very quick to delve into bugs that affect the site so I can only guess your troubles are localised and lower on the priority scale.

Nudge again. That's all I can suggest.