Then forget the paid staff, for a moment. Forget the sitewide bugs, if you like, though I certainly won't. What excuse is there for a paying customer being unable to use a paid or permanent account for three weeks without a SHRED of communication? Because that's what's happened to three of my friends. They can't use the service they're paying for. "Understaffed" is not an excuse for not being able to use a journal AT ALL. Period. My other points are up for debate, but you cannot seriously suggest that it's okay for a paid customer to have their journal rendered unusuable for three weeks without so much as an acknowledgment or an assurance that their journals will be worked on. There is NO excuse for that, however understaffed, however underpaid. NONE. They are being denied the service they paid for and that is unacceptable.