We have plenty of support volunteers, they just have a life as much as I do. However, we are always looking for more volunteers to help out with the basics. It's as easy as just browsing the board and posting screened responses as you see them. The more you do that, the more recognized and informed you become of the support board, and then it's really easy to get involved with us.

A lot of the requests have been brought up in support, but we just don't have too many experienced individuals. When it comes to site bugs and things I can't duplicate personally, it becomes difficult for me to answer. I'm sure the same is for a lot of people. Sites like LiveJournal I'm sure have immense training. For a lot of these hard to answer ones, I browse a LOT of LJ support communities and study them in-depth to try to provide a solution. Some people just don't know where to look while some aren't as dedicated.

That's sadly the volunteer part. As I mentioned though, we are always looking for active people to participate on the support board and help out. :)