I have answered support requests on occasion, but I usually know nothing about how to fix the bugs. Also, I do think the business end is important, you're misreading. I don't think it's important to the point of excluding any bug work, especially when a public call for volunteers would likely get more aid.

They're individual bugs. They're not sitewide bugs/inconveniences like quickreply. They're bugs that impair them from posting in their own journal, or posting in communities, etc. Journals that are basically useless at the moment and have been for three weeks without an acknowledgment that someone will help.