I'm saying that if things bother you that much, then getting involved is more likely to fix things.

Can't code? Neither can I. But if you want a faster turnaround on the Support requests, then try answering them yourself.* Remember that Squeaky has a life outside of IJ. He can't be everywhere all the time, so if something goes unanswered, maybe he just didn't see it, and someone needs to point it out to him via email or private message. And I have to disagree with you--I think the business aspect of IJ is pretty important. Doesn't do us any good to have a gajillion userpics if there aren't servers to host them on.

You haven't said what the nature of these unanswered tickets are. Are they things that are unique to a particular journal, or are they part of some of the larger site issues/bugs that have already been acknowledged elsewhere and are already being worked on?


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*I've looked at the Support boards, and I have to say, I am awed by the people who pitch in and help--I can't even figure out where to start.