I don't think there's a wild profit either, but I find it difficult to believe that there's no money at all. Even if he has $200 to spare for tech support, that's something. My main problem is that a lot of us bought those accounts when the site was a lot more stable, under the impression that it would continue to be. Now after the code change, using the console clears filters and there's no quickreply. I don't know that I'd have bought an account without quickreply. There are unanswered support requests from three weeks back, some people who haven't been able to post to their journal for weeks. Squeaky was offering to "compensate" people for downtime at one point, why not put that money into hiring part-time tech support? Why not have another account sale or sell more userpics and put that money toward tech support? I don't think anything evil or sneaky is going on here, but there has to be some accountability here if you're going to sell a service. It feels like some of what was paid for at a more stable time is now missing.