I'm not really suggesting hiring 8 hours a day, 5 days a week support staff. I think that's probably too ambitious for a site that has a lot of free accounts. But I don't see it as all or nothing. If Squeaky can only afford to pay a technician for a few hours consult a week, that's better than nothing. A lot of these technical bugs seem (to me) to be things that require sitting down and working out, time that he doesn't always personally have. I think he said that the quickreply issue needed to be "rebuilt" from the ground up. Why not hire a few hours of an expert's time to rebuild that page? They wouldn't be multi-tasking, they'd be paid to focus completely on that a short time. The same goes for a lot of these issues, I'd think. What bothers me is that Squeaky says "I have to deal with business right now." If you're letting people spend $70 on a permanent account, you need to have a better system in place than "business now, bugs later." You need to have somebody working on bugs, even if it's only part-time.