Well that was his plan. Jeeze Louise! She was so difficult. "I don't know. Because you look like shit." And maybe he felt responsible, but he wasn't just going to spill that bit of information with provocation.
"Look, do you want to look a little more normal, or not? I do this for a living." Well, not really, but he did get some pay out of it. And frankly, he'd gotten quite good at it.