You missed your 12pm appt for installation. We can reschedule but time is of the essence, here, we need to work before the scar tissue fully develops or else we've got to scrap and start the dock install over again - that means lots of pain for you and lots of time and money wasted for me.
At least call if you're gonna flake out. 24 hr notice, please, could you? We had the press here and everything, since it's a big fucking deal.