"No, not a portal," As far as she was aware there was no portal when the gem pulled people from other universes. There wasn't one when she arrived on Galador a while back. "The gem pulls people from all different realities." She wasn't sure if that really made anyone feel better.
It was hard to be certain if she was okay since she didn't know what could be happening in his world. "For her, you're not even gone. You're here but time continues to move back home as if you're there as well." Not at all confusing but that was how it went with the gem.