"Not much more," Richard replied, shaking his head. "But, maybe the most important thing you should know is how we do business. Ethics. You'll come across a few 'handshake' deals jotted down on a bit of paper. Our clients trust us enough to do them because our word is always our bond. Written contracts may be fairly finely detailed, but there're no lawyerish weasel clauses. Everything is straight forward and fair. Now that doesn't mean we won't charge extra for rush or special services, but everything is plainly spelled out. We don't ever lie to the customers or each other. I, we, pay our bills on time, and even give the tax man his exact due. Charity, or pro bono work, or even just giving somebody a hand up... sometimes, it's just the right thing to do. And maybe that sort of sums it all up; if there's some choice that has to be made, choose the right thing to do."