He notices how tense the woman is before she can really get a look at him. She relaxes a bit when he speaks, but is still on guard. Malcolm can't blame her for that.
"Malcolm Bright," he replies, shaking her hand. "You're in a hotel called Crown Plaza. None of us knows how we got here and we haven't yet found a way to leave." He gives her a rueful smile. "Sorry that's not more helpful."