She started laughing as a thought hit, leaning towards Leah. "Sensitivity training," she said, snorting. "Then he'll definitely be more open to the customer's wants and needs." It would probably be torture for someone as cranky as the salesman but perfectly deserving. "That's a good way of looking at it. People seem to learn better when they've taught themselves the lesson."
Picking at a knot in the lace, she paused to hold out her hand. "It's very nice to meet you, Leah. I'm Fred."