So it was short-term memory Glitch had problems with? That would explain why he knew his own name, and knew he had a problem.
"Well, you don't need to apologize," said Eileen. "I just... hope it's not too confusing for you to be here... except I guess it is. But I understand if you forget."
She thought for a moment. "Actually, one of these rooms is yours. I remember now, you're rooming with Will."