I know the type. Though I'd probably get glared at for calling it whining.
Oh, no need to apologize! My name's Jean and I'm happy to help as much as I can. As for your questions, yes, the public has been aware for awhile. There is no secondary government, but many of us work closely with the U.S. government as well as the HPD and its liasions. Ultimately, the HPD is responsible for all portal 'refugees', but we are allowed as much freedom as those native to this world, if not more in many cases. Minus those who are known to be a danger to others.