"Good," Theo finally decided. "My gratitude for saying I could sample." It wasn't as wonderful as the voices made it out to be, but they'd subsided and agreed that it was better than nothing. "Though they" and he knew that Lotte would understand who 'they' referred to "tell me loose leaf is better. Have you had that?"
Only realizing afterward that it might offend her, he added, "They're somewhat selective, and complain constantly."