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Oh, I definitely agree that it probably would be best for him to have a little help on his side (volunteer or paid, either one). The site had been manageable from his end but then the numbers boomed so much that the site problems are a little harder to handle than they may have had been just a few short months ago. I guess there could be outside reasons that none of us are aware of as to why he hasn't gotten anyone to help, so I can't really answer your question.

As for the free PR from people speaking up, I'd probably do it anyway whether or not he was personally answering comments himself or if he had people hired to do the same. At least in certain cases where (in my opinion) people are being unreasonable or repeating themselves over and over. Of course, that's just me. And no offense taken whatsoever. :)