![[info]](https://www.insanejournal.com/img/userinfo.gif){kind=small}
I'm also moving my stuff over here.
Unfortunately system is not telling the support and abuse team anything (I'm the cdenise on support/abuse threads in news and issues - I've been working on there since 2003). We cannot continue to function like this without updates from the owner. Many of us have taken major abuse from the users due to the fact system is not giving us updates and telling us when something is broken or will be removed.
This last year has been brutal for us. We are a small team to begin with. Now this week we lost another member bringing it down to 2 members on abuse and 3 on support. 2 of us are on abuse AND support.
We cannot answer tickets without any information from the site owner. This week made me realize, how did we do this for 4 years being in the dark with site bugs and items being added and removed?
Unfortunately system is not telling the support and abuse team anything (I'm the cdenise on support/abuse threads in news and issues - I've been working on there since 2003). We cannot continue to function like this without updates from the owner. Many of us have taken major abuse from the users due to the fact system is not giving us updates and telling us when something is broken or will be removed.
This last year has been brutal for us. We are a small team to begin with. Now this week we lost another member bringing it down to 2 members on abuse and 3 on support. 2 of us are on abuse AND support.
We cannot answer tickets without any information from the site owner. This week made me realize, how did we do this for 4 years being in the dark with site bugs and items being added and removed?