InsaneJournal Announcements

Site Update

InsaneJournal Announcements

Site Update

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Hey everyone. We've gotten some reports of issues with the site. We've restarted everything in hopes to resolve this. We haven't been able to duplicate this. Please let us know if you continue to experience issues and please provide some steps to duplicate.

Thanks!
  • myself and others have been experiencing tons of slow loading, about 75% of the time, especially while switching between journals, opening entries from the friends page (if it will load), certain pages won't load (notifications), etc.
  • I never got an alert for this entry, even though I have the community watched with email alerts enabled. But it did land in my IJ inbox, where I found it just now.

    Also still getting logged out at random times, and can't pinpoint why or when, but it definitely happens every time I leave the site for a few hours.
    • Well, when you’re not active on a site you do get logged out for inactivity.
      • There was zero need to be rude. There's this 'remember me' button on the login form which I use and normally sticks but isn't anymore.
        • could be a you issue, but not sure what it is. i've never used the remember me button when logging in and i never get logged out of my accounts. i know this doesn't really help fix your issue, but it might be a problem with your browser/settings instead of it being a site issue?

          have you updated the browser or switched to a new one since this problem has started?
          • Strangely, nothing has changed about my browsers between now and last time it worked well. I can't remember if the problem began before or after I had to change my home internet service to LTE, but that's basically the only factor that's different since at least three months ago.

            You did give me the idea to erase all cookies, log in again, and see if that helps, though. Here's hoping!
      • yikes don't be an asshole? the problem they're describing is what has been happening for a lot of people and was last addressed in the post directly under this one https://asylums.insanejournal.com/announcements/129731.html where squeaky is asking them to comment on and recreate the issue. maybe just don't comment next time?
  • i can't use ij when i'm mobile, period. i'm repeatedly told the page and server can't be connected until i get into an area with wifi. other devices that have lte capabilities like tablets won't work either unless they're connected to wifi
    • I've had that for a while. Sometimes it'll help if I toggle off wifi but generally it's a no go that way too lately.
    • I’m mobile and I’m not having an issue, so it might with your device?
  • It barely loads for me anymore on the first try, it took over 20 minutes of refreshing just to get to this. Half the time I get "Server Not Found" or "Problem Loading Page" - I've tried in Firefox, Chrome, and Safari, disabling all my extensions and clearing my cookies/cache. I've also been on multiple secure wifi networks. Same errors.
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