Relaxed was always a good thing, and he did like his clients to feel at ease during these meeting. No matter the circumstances they were experiencing, really. Turning his attention back to Jacob at the question,he rubbed his forehead as if weighing the question.
"Well, starting with the reason is always a good idea. Leading with feelings, no matter if their positive or negative, in a calm manner can do wonders."He stated, leaning back in his seat. "Even if you yourself don't think it can do much good, sometimes a simple sorry can do a world of good. Not saying thats always the right answer but.."It was a start,at the very least.