"I'm sorry," Bill said. It was all he could think of to say. He wasn't a big talker, after all, the most he'd said in the last eight years was 'good morning', 'good night' and 'don't lift that on your own, it's too heavy for you'. He didn't much know where to start with consolation. And he could hardly start asking her all the things he wanted to know when she was hurting so badly. So.. "What's your name?" he asked, thinking it was probably a good starting point.