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Support requests marked "answered" w/o answer
Found two more today--support requests marked "answered," with no answer listed.
#824444, about the unsearchable interest terms.
#836059, about graphic artwork policy not included in the TOS or FAQ.
That's the third support request they've closed without answering; there's another, from late March, that they've just been ignoring--I assume that when it gets old enough, they'll mark it "answered" and let it drop off their "open requests" list. (#862270, asking what promised "increased limits for Basic and Plus users" the new owners will be implementing, since they got rid of Basic accounts.)
I suppose this is not news to anyone. Just thought I'd mention--if you made a support request a while back, especially on a touchy subject that takes a policymaker's decision rather than an abuse team member's judgment call ("is this random wankage, or real harassment?"), it may have been marked "done" without telling you.
#824444, about the unsearchable interest terms.
#836059, about graphic artwork policy not included in the TOS or FAQ.
That's the third support request they've closed without answering; there's another, from late March, that they've just been ignoring--I assume that when it gets old enough, they'll mark it "answered" and let it drop off their "open requests" list. (#862270, asking what promised "increased limits for Basic and Plus users" the new owners will be implementing, since they got rid of Basic accounts.)
I suppose this is not news to anyone. Just thought I'd mention--if you made a support request a while back, especially on a touchy subject that takes a policymaker's decision rather than an abuse team member's judgment call ("is this random wankage, or real harassment?"), it may have been marked "done" without telling you.