[info]lostangelssong in [info]07refugees

Just a thought...

mood: thoughtful
Something to ponder.

We all know that LJ has an auto-payments option for people with paid accounts. You give them your credit card information, they keep it on file, and your paid account ends up being about five bucks cheaper a year. Right?

I don't have that feature set up on my LJ (my paid time doesn't run out until December, but then I'm letting my account lapse) but I know that there are plenty of people who do.

Which raises a very interesting question. If LJ permanently suspends/bans a person with a paid account that has auto-payments set up, can they, in theory, get money from that person indefinitely? Especially since the account won't have been deleted, only suspended, and the person has no way to go in and turn the auto-payments off?

I'm half-tempted to write a support ticket to LJ about this, and then I have to wonder if it would even really matter considering their utter lack of anything approaching good customer service, especially as of late.
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Posted on Aug. 6th, 2007 at 01:36 am | | Leave a comment | Add to Memories | Tell a Friend

Comments


[info]amenosakura

As far as I know, they can't continue to pull money from the automatic payments without permission from the user. But then again I'm no expert on that stuff, I'm not a laywer.
Posted on Aug. 6th, 2007 05:48 am (UTC) | | Thread | Reply

[info]gamera

The user isn't notified by e-mail that they've made an automatic payment until after it's been made, so I don't know how much permission is involved (I ended up with six months of paid time I didn't want last year, because I was flaky and forgot to turn them off). I'd think permission would be implicit in turning automatic payments on in the first place.
Posted on Aug. 6th, 2007 05:53 am (UTC) | | Parent | Thread | Reply

[info]kymbr

Wouldn't that permission only apply for a customer that had an active account? Wouldn't suspending the account disable all automatic everythings? Also I wonder about those with permanent accounts that get suspended. Do they get a refund on the time they have left until the account has paid for itself? Big questions and NO ANSWERS!!!!
Posted on Aug. 6th, 2007 06:32 am (UTC) | | Parent | Thread | Reply

[info]docjeff

refunds

Also I wonder about those with permanent accounts that get suspended. Do they get a refund on the time they have left until the account has paid for itself?

The answer to this is no. The ToS there even makes a point about saying no refunds. That they started this b.s. after the permanent account sale was over proves how slimy they are. "We can delete your account and you get no refund." (in non-lawyerspeak)
Posted on Aug. 6th, 2007 02:07 pm (UTC) | | Parent | Thread | Reply

[info]kymbr

Re: refunds

NIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIICE! How lovely of them. Makes me so glad my account expires next month :/
Posted on Aug. 6th, 2007 02:09 pm (UTC) | | Parent | Thread | Reply

[info]docjeff

Re: refunds

Mine doesn't expire until late May and then I'm going to get a permanent account over here. I like this place.
Posted on Aug. 6th, 2007 02:46 pm (UTC) | | Parent | Reply