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I just want everyone to know that we are going to be closing out the remaining support requests in the coming few days. I know this sounds like a broken record, but we closed about 50 last night and will continue until we are done.
Also, we understand this is not going to be a popular move, but all new requests submitted after this post are no longer going to be eligible for compensation for lost accounts due to the accidental purge in January. We have no way to verify these requests and have been going on the word of our users for every single case.
We feel that we have given a significant amount of time for users who have lost accounts to discover this fact and let us know. As this is a business that needs to continue to cover it's own costs, it cannot do that if we continue to give away free items.
Please bear with us if you have an open request, these are handled on a case by case basis and will be done as quickly as possible.
As always your feedback is appreciated and welcomed, negative and positive alike.
Also, we understand this is not going to be a popular move, but all new requests submitted after this post are no longer going to be eligible for compensation for lost accounts due to the accidental purge in January. We have no way to verify these requests and have been going on the word of our users for every single case.
We feel that we have given a significant amount of time for users who have lost accounts to discover this fact and let us know. As this is a business that needs to continue to cover it's own costs, it cannot do that if we continue to give away free items.
Please bear with us if you have an open request, these are handled on a case by case basis and will be done as quickly as possible.
As always your feedback is appreciated and welcomed, negative and positive alike.