InsaneJournal Announcements

Issues with notifiactions

squeaky

12/6/09 09:23 pm

There have been a lot of issues with notifications with several email providers for the past 2 weeks. Seems that a spammer has been using insanejournal.com as a landing page for their spam. This is causing some email providers to either delay or completely block mail from insanejournal.com.

There isn't anything we can do about this besides continue to be vigilant in suspending these accounts. If you own an account that gets suspended with no notification it is because your account was mistakenly identified as a spam account. Due to the shear volume of accounts being suspended we cannot review each individual account so some mistakes may be made.

Please understand we have been and will continue to do anything we can to stop this spam and therefore restore the ability to send email to a number of providers.

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• aeryun

  12/7/09 06:03 pm (UTC)

  

  Grrr, I just realized it does me no good to switch email accounts. I still wouldn't get the notifications on my blackberry. Is there anything I can do on my end to push AOL into letting the notifications through?

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  • squeaky

    12/7/09 06:29 pm (UTC)

    

    You may want to contact tech support. Other than that I have no idea.

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    • aeryun

      12/9/09 07:06 am (UTC)

      

      The following is what I got from AOL, who is also blocking anything from being forwarded from other email hosts if it has anything to do with this site. I cannot feasably change my email host simply because I am not getting notifications from IJ. So, unless the notification thing gets fixed, my paid account on here is useless to me.
      
      Error 554 HVU:B1
      
      
      
      554 HVU:B1
      http://postmaster.info.aol.com/errors/554hvub1.html
      EXPLANATION:
      
      There is at least one domain in your email that is generating substantial complaints from AOL members. AOL blocks emails that contain domains that may have been previously used to send unsolicited email or inappropriate content such as personal information solicitations (phish).
      
      These blocks are content-based, and are issued to any email that contains the blocked domain anywhere in the email message body source code. The blocks can target domains in both HTML and plain text emails. There is no need to unsubscribe individual recipients from mailing lists that generate this bounce. The recommended solution is to isolate the blocked domain and open a support request. Please wait a day and try to reproduce the issue before you contact us for unblocking. Many HVU-related blocks are resolved on their own
      
      To help identify the blocked domain, you may want to try sending test emails to a test AOL account using one domain/URL in each email. The email that gets the HVU:B1 bounce contains the blocked URL. Another method would be to establish a manual SMTP session with AOL using telnet, and inserting each possible domain after the "DATA" portion. When the attempt is made to send the blocked one, an HVU:B1 error will be generated. Instructions for manual SMTP testing can be found here.
      
      SOLUTION:
      
      If you believe you own the blocked domain(s) from your email or if you are having trouble determining which domain is blocked, please file a support request. If you do not own the domain, please have the owner of that domain contact us.
      
      

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  • briankinney

    12/7/09 08:48 pm (UTC)

    

    Switch to gmail. Notifications aren't perfect, but they're much better.

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