Squeaky ([info]squeaky) wrote in [info]announcements,
@ 2008-05-01 14:22:00

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Possible missing icons
I have starting moving some of the data to the new servers, and it appears that some userpics may have gotten lost in this process. If you have any userpics that are consistently showing up as a broken image (i.e. a refresh doesn't help), then you will need to delete and re-upload them.

I assure everyone that once the move is completed then we will no longer run into issues such as this. The issue occurred because we were using an old and buggy version of the userpic storage system that wasn't properly backing up the userpics. I have upgraded that system and it is running off the new servers so this will not happen again.

I deeply apologize for this issue and once agian assure you that it wont happen again.

Also please be aware that there may be some downtime over the weekend while I move the site. Please bookmark our twitter http://www.twitter.com/insanejournal as I will keep a status update of any downtime posted there. I will also post a notice here giving everyone at least a few hours of notice before any actual downtime.


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[info]malfoy
2008-05-01 06:40 pm UTC (link)
Thanks for the notice!

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[info]isentropic
2008-05-01 06:40 pm UTC (link)
Thanks for the update. It's really a breath of fresh air to be 'in the know' about what is going on.

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Thank you! And a quick way to save all your user pix
(Anonymous)
2008-05-01 06:49 pm UTC (link)
http://www.insanejournal.com/allpics.bml?user=[your user name here]

File, save as ... make sure it saves the pix too, not just the text!

Done.

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[info]kitsune_wolf
2008-05-01 06:49 pm UTC (link)
So that's what happened. Thanks for letting us know.
*bookmarks the twitter*

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For those who need an LJ feed of the IJ twitter ...
(Anonymous)
2008-05-01 06:51 pm UTC (link)
http://syndicated.livejournal.com/twittering_ij/profile

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[info]scorpio
2008-05-01 06:51 pm UTC (link)
I don't mind the userpic thing :P It's not like we don't get a hundred of 'em hehe Keep up the good work!

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[info]theoffice
2008-05-01 06:58 pm UTC (link)
Since the last code update, uploading icons if you have a lot of userpics has taken a very, very long time. Will that be fixed? Or will we have to replace the deleted icons while also dealing with the lag?

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[info]foreverbm
2008-05-01 07:02 pm UTC (link)
I'm having the same problem, and it does forever, and when you have hundreds of them and want to upload a batch of new ones it can take nearly an hour some days. Thought it was just me!

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[info]theoffice
2008-05-01 07:04 pm UTC (link)
No, it was a known issue with the last code update, and I've been struggling to upload batches of icons ever since (and I have even paid for having extra userpics). So now we're losing userpics and we are also hardly able to re-upload due to the lag. I hope that will be fixed soon, but I know Squeaky has a lot on his plate.

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[info]mm_phreak
2008-05-01 07:32 pm UTC (link)
I think there is an uploader tool for those who have lots of icons to upload. Where you can import all your icons then type in your user info and the tool uploads all your icons. You just have to go through and keyword them.

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[info]theoffice
2008-05-01 07:37 pm UTC (link)
Someone gave me the link to that and it didn't work - unless there is a different one I don't know about. :(

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[info]mm_phreak
2008-05-01 07:40 pm UTC (link)
try here, just remember to swap out "greatestjournal" for "insanejournal" maybe? that's where I was directed, but I haven't used it yet.

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[info]theoffice
2008-05-01 07:52 pm UTC (link)
Thank you! I can't figure out how to change it to IJ though, I'm not good with coding, etc. I will try to figure it out though - thanks!

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[info]malfoy
2008-05-01 07:54 pm UTC (link)
http://karma-apple.insanejournal.com/8898.html It's there, and already programmed for IJ.

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[info]theoffice
2008-05-01 07:57 pm UTC (link)
You are so helpful, thank you!

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(no subject) - [info]malfoy, 2008-05-01 07:58 pm UTC
(no subject) - [info]theoffice, 2008-05-01 08:01 pm UTC

[info]squeaky
2008-05-01 07:55 pm UTC (link)
After we are done moving the site a lot of the lag will be resolved. But as far as the edituserpics page, I am going to have to rewrite it to completly resolve the issue, so it may take some time after the move to have that page 100% fixed.

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[info]theoffice
2008-05-01 07:57 pm UTC (link)
Fair enough, thank you! :)

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[info]xie_xie_xie
2008-05-01 07:58 pm UTC (link)
Dirty fix: Don't let the page load. In other words:

Open the edit page.

Stop it from loading the minute the fields to upload new icons appear.

Upload icon, then stop it from reloading the page as soon as the fields are blank again.

Rinse. Repeat.

Pray for squeaky to fix it soon!

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[info]foreverbm
2008-05-02 05:27 am UTC (link)
Thats fine and thank you!

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[info]eeyore9990
2008-05-01 07:01 pm UTC (link)
Squeaky, there is not enough room in my heart for both you AND my husband.

Sadly, he'll have to go.

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[info]butterbean
2008-05-01 07:08 pm UTC (link)
Thanks so much for the heads up, Squeaky. I just noticed the userpic thing on a couple of my other accounts but then came over here and saw you'd already given us the update. :)

If/When there is downtime over the weekend do you have an idea how long that might be? Totally understandable, just wondering a bit.

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[info]squeaky
2008-05-01 07:56 pm UTC (link)
It will probably be a few hours of downtime

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[info]bridgetmkennitt
2008-05-01 07:26 pm UTC (link)
Thanks for letting us know!

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[info]misskittenpants
2008-05-01 07:51 pm UTC (link)
You can't get enough thank you's for this, imo. Thanks for the update!

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[info]xie_xie_xie
2008-05-01 08:00 pm UTC (link)
I find it highly suspicious that of the 20 icons that vanished, there were several Justin ones, a HORSE icon, two DOG icons.... but not "I Heart Squeaky."

Coincidence? I think not.

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[info]squeaky
2008-05-01 08:51 pm UTC (link)
The server knows!

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[info]amejisuto
2008-05-01 09:28 pm UTC (link)
Cool beans! Thanks for the info! I can't wait till the icon thing is resolved. I'm looking forward to playing. I have oodles to upload!

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[info]xenakat13
2008-05-01 09:53 pm UTC (link)
Thanks for the warning. I can plan to do my laundry during the downtime, so it won't seem like I'm cut off from everyone.

I really appreciate all the hard work you put into this site for us, Squeaky.

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[info]ardath_rekha
2008-05-01 09:55 pm UTC (link)
I've only lost one icon, my most recent addition, and that'll be easy to replace. I'll wait until after the move is finished to upload it again, and I've got the rest backed up just in case. :) Since it's an icon I don't think I've even used yet, I hadn't even noticed, so it's no problem at all. Thanks for being on top of everything!

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[info]bloodbeat
2008-05-02 02:51 am UTC (link)
Consider yourself lucky. Almost ALL of my 80+ icons are gone, after I spent literally HOURS on dial-up uploading them and having the site freeze my browser with every icon uploaded. I'm beyond annoyed at this.

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[info]squeaky
2008-05-02 01:23 pm UTC (link)
If you ahve not already re-uploaded them then they are still there. I just checked your icons at http://www.insanejournal.com/allpics.bml?user=bloodbeat and they were there. It is possible that you ran into an issue with load on the site. The load issues will be resolved as soon as the move is completed.

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[info]tameiki
2008-05-02 01:30 am UTC (link)
Thanks for letting us know and good luck with the move! :)

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[info]lalique
2008-05-02 03:08 am UTC (link)
Thanks for the warning! =)

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[info]mhari
2008-05-02 03:39 am UTC (link)
Boo on the bug; YAY on you for letting us know what's up.

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[info]tallblue
2008-05-02 05:46 am UTC (link)
I am just grateful that you hare here :)

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[info]tallblue
2008-05-02 05:46 am UTC (link)
*are

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[info]squeaky
2008-05-02 01:19 pm UTC (link)
They are probably cached in firefox. I would reccomend saving them all and then clearing your cache and re-uploading the missing ones.

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[info]house
2008-05-02 02:19 pm UTC (link)
If you use one of the automatic icon uploaders, it'll skip over the ones you've already uploaded.

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[info]house
2008-05-02 02:43 pm UTC (link)
Ugh, that sucks. I would recommend not doing anything until after the move, then, so you don't risk having to do it twice.

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[info]mm_phreak
2008-05-02 11:17 pm UTC (link)
have you gone to the edit userpics and saved the page as a whole?

i do that on my rp journals to remember what i keyworded and who to credit by going to the edit userpics page, then "file" and "save page as"

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[info]mm_phreak
2008-05-02 11:27 pm UTC (link)
yeah... i went and checked and was going to tell you how many, but then i got distracted by the lovely text icons that made me laugh. snagged a couple random ones with the credits too, but will likely put the text on a different base and credit the original maker for the idea of the text. XD

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[info]mm_phreak
2008-05-02 11:28 pm UTC (link)
oh and i nearly forgot... why not just copy and paste instead of retype?

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[info]piznarski
2008-05-02 12:52 pm UTC (link)
I'm just wondering, will this transfer solve the disappearing comments problem? And thank you so much for all the work you've done for us, squeaky!

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[info]squeaky
2008-05-02 01:19 pm UTC (link)
I do not know if it will or will not, but after the move I will have more time to investigate this issue.

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[info]khushalecki
2008-05-02 05:21 pm UTC (link)
I'd just like to know when the move will be complete? I'm waiting till then to re-upload my icons.:)

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[info]zephyre_syx
2008-05-03 12:53 am UTC (link)
I have to hail you for being on top of things. When I first saw the problem, I only had to push "home" and find that you're already on top of it. I don't give these out too often but...

^5

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