InsaneJournal Announcements

Refunds

squeaky

3/10/17 10:28 am

Going forward if you need a refund for a missing item from the downtime, please open a support request at http://www.insanejournal.com/support/

Put the request in the accounts category and include the paypal transaction id, the cart number, or the receipt id.

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• alafaye

  3/10/17 06:26 pm (UTC)

  

  I've opened a support ticket for the fact that my account has been downgraded and I paid for another year before the downtime. Shall I submit a request at the link provided in this post as well?

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• lovethefall

  3/11/17 08:02 pm (UTC)

  

  thank you guys for everything!

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• needmymp3

  3/12/17 03:14 pm (UTC)

  

  Comment chain on the last post but there's a small error with the icon uploading page, new icons in the last few days appear at the top (on edit and on the display page) where as they used to appear at the bottom.

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  • balruit

    3/12/17 04:30 pm (UTC)

    i don't think that's really an error, is it? does it matter?

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    • needmymp3

      3/12/17 04:50 pm (UTC)

      

      It's clearly a result of something happening since the crash, so I consider it a glitch. Yes, not so important but still could be a sign of something going wrong with icon uploads.
      
      It messes with not just the upload page but displayed icons, so it's not even confined solely to one section of the site imho. It also is minorly inconveniencing but hey.

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• victoriacreed

  3/13/17 08:21 pm (UTC)

  

  how much longer is your permanent account sale?

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  • squeaky

    3/13/17 08:58 pm (UTC)

    

    We are going to be running it for at least a couple more weeks. We haven't decided when we will end it yet.

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    • victoriacreed

      3/13/17 08:59 pm (UTC)

      

      k thanks and thanks for fixing this site a few weeks ago.

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      • ex_night287

        3/21/17 12:02 pm (UTC)

        I also opened up a support ticket for this issue, and I hope it went through! Thanks squeaky for all you do for the site :)

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